System Administrator III - Louisville, KY

About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About The Role
We're looking for an experienced IT Systems Administrator III with expertise in enterprise systems, identity management, server virtualization, patching and compliance processes, and ITIL principles. Reporting to the IT Infrastructure Manager, you'll be vital in administering, supporting, and optimizing our services, SaaS systems, and server infrastructure. Collaborate with cross-functional teams and implement best practices to support our company's IT Infrastructure and technological growth.

What You'll Do:

• Administer enterprise systems, ensuring smooth operation.

• Assist senior members of staff with server virtualization activities to maintain efficient and scalable server environments.

• Participate in patch management and compliance processes to ensure systems are up-to-date and secure.

• Adhere to ITIL principles to support incident, service request, change, and problem management workflows.

• Manage small to large projects with multi-department stakeholders while still being an active technical contributor.

• Provide support for services and SaaS systems, troubleshooting issues and ensuring smooth functionality.

• Collaborate with cross-functional teams to execute projects and tasks within the multi-cloud environment.

• Collaborate with the IT Infrastructure Team’s network engineers to support our enterprise networks.

• Document system configurations, processes, and troubleshooting procedures for the knowledge base.

• Stay current with industry trends and best practices to enhance system administration skills.

What You'll Bring:

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent experience.

• Minimum 3 years of proven experience in IT systems administration, preferably with expertise in enterprise systems, patch and compliance, backup and disaster recovery, and server virtualization.

• Proficiency in managing identity and access management platforms, such as Okta, Active Directory, Azure AD, Google Workspace, or similar systems.

• Strong knowledge of server virtualization technologies (e.g., Nutanix, Azure, VMware, Hyper-V) and experience in maintaining virtualized environments. Nutanix is highly desirable.

• Familiarity with patch management and compliance processes to ensure systems are up-to-date and secure.

• Understanding of ITIL principles and their application in incident, change, and problem management.

• Experience providing support for services and SaaS systems, troubleshooting issues, and ensuring smooth operation.

• Familiarity with network administration, DHCP, DNS, and other basic networking concepts is required, and Merkai experience is highly desirable.

• Proficiency in managing and participating in multi-stakeholder projects.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Strong documentation skills to create and maintain clear and comprehensive system records.

• A proactive approach to staying updated with industry trends and best practices in system administration.

• Domestic and International travel required

• ITIL experience a plus

• Experience in Azure, O365, Intune, and Terraform is highly desirable

Salary and Benefits: *The base salary for this role is $98,000 - $120,000 USD per year; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, 401(k) matching. Salary will be commensurate with experience.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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