Resident Service Engineer - Memphis, TN (Weeknights)

Monday-Thursday 5pm - 3:30am

About Packsize

Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role

We are looking for a highly skilled Resident Service Engineer in the Memphis, TN area. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

What You'll Do

• Work cross-functionally with R&D, Software and Quality Engineering teams
• Completes and successfully pass training courses
• Develops knowledge of Packaging Designs
• Learns and develops the customer support and technical skills necessary to perform high quality maintenance
• Performs preventive maintenance on machines, equipment and accessories
• Performs installation of new equipment and train Customer Personnel
• Learns and completes basic administration duties (assigned tasks, emails, etc.)
• Exposed to moving parts and electricity that require safety protocols
• Excellent work ethic and time management skills needed
• Must be accessible via telephone, and promptly return email and phone messages
• Travel by vehicle or airplane within assigned geography, overnight travel may be required

What You'll Bring

• Excellent Customer Service skills
• Basic Excel, Word skills
• Knowledge of Windows platforms
• Advanced mechanical skills
• Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
• Ability to learn troubleshooting and problem-solving procedures
• Able and willing to lift up to 50 lbs
• Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Must be able to climb a ladder
• Exhibit mature, independent judgment with little or no direct supervision
• Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
• Good mechanical and troubleshooting skills
• Clean driving record with a valid driver’s license

Travel

• There will be initial travel requirements for training purposes (25-50%).

Salary and Benefits

*The salary range for this role is 65,000 USD - 75,000 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, 401(k) matching.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.