Site Reliability Engineer

Salt Lake City, UT, USA

Why Packsize?

Ever wonder why the products you order arrive in an oversized box filled with air pillows? Packsize ensures that every product can ship in the smallest box possible. Our custom packaging solutions save time, money, and the environment.

We face interesting challenges every day, and not just with boxes! We are a technology company that understands the importance of being at the front of new and innovative technologies to solve those challenges. Our software drives measurable differences in our customers’ success. Our solutions are industry leading and used at both small and very large enterprises around the world.

What Engineering Does

We work in a Lean Software Development environment (without ceremonies). We are highly collaborative! Each team of 3 software engineers collaborates throughout the day with a Product Manager, UX Designer, and Site Reliability Engineer to discover and deliver solutions that our customers love and work for our business. Each team delivers and sustains new products, services, and features of the Packsize software platform for our on-demand box-making machines, integration with customer systems, optimizing complex workflows, and more. Our teams continuously deliver high-quality software quickly and safely to production. We are continuously looking at the health of our engineering culture and how we can learn and improve. We also investigate new technologies and how we will leverage them to solve problems in new and better ways.

Your Experience

As a Site Reliability Engineer at Packsize, you are an integral member of the Site Reliability Engineering team, actively contributing to the development and maintenance of infrastructure and systems that enable our software platforms to deliver world-class experiences to our customers. Your expertise in creating and managing tools and systems enhances our teams' abilities to continuously deploy and maintain highly available, distributed systems.

With a strong focus on automation, troubleshooting, and problem-solving, you will be responsible for monitoring the health, performance, and security of our environments and applications. In collaboration with cross-functional teams, you will help deliver meaningful outcomes for our end users.

Our current technology stack includes Terraform, Azure RabbitMQ, and MongoDB though specific experience with these tools is not a requirement. We prioritize candidates who demonstrate the following attributes:

• You are proactive, resilient, and committed to delivering high-value, impactful experiences for our customers.

• You may not have immediate answers but have the ability and drive to work with the team to reach well-informed solutions.

• You bring experience in automating deployments within Azure using Azure DevOps and have strong systems administration skills across Linux and Windows.

• With 2–3 years of experience in DevOps-centric teams, you possess strong skills in networking, network security, and performance optimization.

• Recognizing the importance of teamwork, you thrive on collaboration, understanding that success is shared across the team.

• You find fulfillment in helping those around you succeed and are committed to supporting the overall goals of the SRE team.

• You prioritize clear, direct communication, balancing it with effective use of tracking tools and systems.

• You will uphold Service Level Agreements (SLAs), Objectives (SLOs), and Indicators (SLIs) to ensure consistent service quality.

• You are proficient in managing resources within Azure and advocate for best practices in monitoring and observability, especially with tools like Application Insights.

• You will be on 24/7 on call rotation to manage incidents promptly, ensuring fast recovery with minimal downtime, and work with product teams on an evolving disaster recovery plan.

• Collaborating with product teams, you help maintain infrastructure sustainability and manageability, prioritizing quality and reliability in critical systems.

• You are a skilled communicator who shares Packsize's vision and priorities, values feedback and is passionate about learning and tackling complex challenges.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.