About Packsize,

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

What You'll Do

Customer Service

• Investigate customer service issues as needed by reviewing emails, conducting customer surveys, and providing solutions.
• Handle any customer complaints/escalations in a calm, professional, and timely manner.

Management

• Hire and onboard new customer service representatives.
• Overseeing and assessing customer service representative activities, and providing them with regular performance-related feedback.

• Conduct biweekly 1x1s with each customer service representative.
• Maintaining documentation about customer service department activities.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Order Processing

• Process orders and follow through until confirmed delivery. Experience in the PO/SO fulfillment cycle is preferred.

Vendor Management

• Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations, handling delays, date changes, expedited requests, and quality issues.

Inventory Management

• The best candidate will understand inventory and warehouse management concepts, and be able to monitor inventory levels to ensure service level agreements are always achievable.

Logistics

• A working knowledge of transportation and logistics processes will be an advantage in this role. This position will require daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

Qualifications and Skills

• Knows how to build processes and procedures.
• Manage a team and have strong interpersonal skills.
• Demonstrates strong problem-solving and analytical skills.
• Communicates effectively with customers and colleagues.
• Proficiency in Microsoft Office (Outlook, Excel, Word, etc).
• Overall exceptional customer literacy and proficiency.

Education and Experience

• A bachelor’s degree or equivalent is preferred.
• At least 5 years of customer service experience is required.
• At least 2 years of management experience is preferred.

Physical Demands and Working Conditions:

• Ability to work in an office environment.
• Travel outside of the home office is minimal but could be required periodically
• Must be able to comply with all Packsize confidentiality and non-compete policy

Packsize Netherlands B.V. | John M Keynesplein 1 | NL-1066 EP Amsterdam | Recruiting Team | recruiting.eu@packsize.com | phone: +49 (0) 5221 27602-243 | www.packsize.nl